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Common File Prepration Pitfalls

Listed below are the most common errors we find in digital files submitted to us for printing. Please follow the links to specific instructions or solutions to each of these errors. Also, keep in mind that if your job has any of these errors it will be placed on hold until the problem is corrected. We make every attempt to contact you and will keep a log of these attempts, but your best insurance against a delayed job with us or any online printing company, is understanding the following problems and solutions.

You may download and print out a copy of our Digital File Checklist to help you prepare your files for upload. For even more tips please visit our Quick Tips section. This is our catch-all category for all manner of miscellaneous tips, tricks, program fixes, and workarounds to help you with building your artwork . We'll add new items from time to time so check in to see what's been added recently.

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RGB Color

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Wrong Size

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Folds Placed Incorrectly

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Innacurate Art Placement

The innacurate placement of critical pieces of art is a common mistake for designers that do not feel comfortable using the X and Y coordinates. Elements that are supposed to line up visually in a design must be placed with mathmatical precision. The tools available in today's software packages make this easy but it does require that the designer pay attention to the details and examine their projects closely. This means checking these X and Y coordinates, the height and width measurements, and zooming into seemingly ridiculously close views often to check the line ups of critical elements.

Most people find it easier to think in simple fractions but you also need to be able to also quickly convert those fractions to decimal numbers. Tt make it easy for designers to make these conversions from simple fractions to decimal numbers quickly, we have provided a decimal conversion chart. Print a copy for yourself and keep it close to your work area.

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No Bleed

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Low Resolution Images

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Missing or Damaged Fonts

Special Note: Not all font companies will allow their fonts to be embedded within documents (subject to certain licensing restrictions). If you are using any of these fonts it is imperative that you either provide working copies of all fonts used in the job when you send your file.

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Missing Images

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Compressed Tiff Files

Never save Tiff files with LZW, ZIP, or JPEG compression because they will not process correctly.

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Printers Spreads

In most cases it is not necessary to supply your job in printers spreads.

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Critical Artwork or Text too Close to Trim

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Wrong File Type

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Corrupt Files

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Does Not Meet U.S. Postal Regulations

The Post Office requires that all mailed postcards must meet certain criteria. Any divergence from their guidelines can result in a delay in processing or increase the mailing rate. These guidelines are not set by us or any printing company, they are standard guidelines set by the postal service for all mailed products.

Do you still have unanswered questions? You can find many more answers and suggestions within the File Submission Help Center.

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