What are our Quality & Delivery Guarantees?
We stand behind everything that we produce and we are both confident and proud to offer 2 Unconditional Guarantees.
1) Quality Guarantee:
When it comes to quality, there is no substitute. Pretty good isn't good at all. It needs to be the best it can be. We assure you that the quality of our craftsmanship will meet or exceed industry standards by any measure. We strive to provide the most accurate color reproduction and to maintain consistent color throughout the course of each and every press run. If at any time we fail to meet these quality standards, we will, without any question, reprint the job at our cost. We will expedite the production of any reprinted materials to the best of our ability - including express shipping at our cost whenever necessary. If for some reason reprinting is not an option, we will refund 100% of your money.
2) On-Time Guarantee
We realize that timeliness is an equally critical component to the quality of printing and customer service that we provide. We take great pride in the manner in which we produce every job - right down to the final delivery. When we give you a date that we will ship or mail your job, consider it done. If for any reason, other than an act of God or major equipment failure, we don't ship it when we say, we will not only absorb the shipping cost, you won't pay a dime for the job. You can rest assured that we have never had to pay for a job yet in over 18 years in business.
